By placing an order through Lumotel, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to the (United States) country.

A. 30-Day Return Policy

We offer a 30-day return window, meaning you can request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:
✔ Unused and in the same condition as received
✔ Unworn, with tags intact
✔ In its original packaging
✔ Accompanied by a receipt or proof of purchase

🚫 Final sale items are non-returnable.

B. Missing a Return Label?

No worries—our packages do not include a return label. If you need assistance with your return, simply email [email protected], and we’ll guide you through the process.

C. Return Process

To initiate a return, please contact us at [email protected] with the following details:

📌 Required Information:

  • Order number & full name
  • Proof of purchase (screenshot of order confirmation)
  • Reason for return
  • If applicable, photos or videos showing any defects or damages

📩 Once we receive and confirm your return (typically within 72 hours of receiving the item), we will send you a confirmation email.

💰 Refund Processing Time:

  • Approved refunds will be issued within 7 days.
  • Banks and credit card companies may take an additional 3-5 business days to process the refund.

D. Damaged, Wrong, or Defective Items

We take quality seriously! If you receive an item that is damaged, defective, or incorrect, please inspect it upon arrival and contact us immediately at [email protected].

📷 To process your return, you must send photos or videos showing the issue. We will evaluate the claim and provide a replacement or refund as needed.

E. Exchanges

We only accept exchanges for:
✔ Damaged or defective items
✔ Wrong product received
✔ Incorrect size sent

To request an exchange, email us at [email protected] with your order details and issue.

F. Return Shipping Costs

🚚 Who Pays for Return Shipping?

✔ Defective, incorrect, or damaged products: We cover return shipping costs.
✔ Non-defective items (e.g., customer ordered the wrong product): Customer is responsible for return shipping costs.
✔ Shipping fees are non-refundable if the return is due to an incorrect order placed by the customer.

📦 Return Method: Returns must be sent by mail.

🔄 No restocking fees apply.

📷 Important: For all returns/exchanges, please send clear photos or videos of the received product, including the shipping label, to verify the issue.

G. Refunds

Once we receive and inspect your returned item, we’ll notify you about your refund approval.

💰 Refund Timeline:

  • Approved refunds will be issued within 7 days.
  • Your bank or credit card provider may take an additional 3-5 business days to process the transaction.

H. Order Cancellations

🔹 Orders can only be canceled within 12 hours of being placed. After this timeframe, cancellations will be treated as “Change of Mind” returns, which may not be eligible for a refund.

📍 Important:

  • Please double-check your shipping address before placing your order.
  • If an order is delivered to the wrong address due to an incorrect entry by the customer, we cannot offer a refund for lost or undelivered items.

I. Contact Us

For any questions or concerns, please reach out to us:

📍 Address: 350 WATERFORD CIR, CORNELIA, GA 30531, USA
📧 Email: [email protected]
🕗 Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday

We’re here to help! 😊