Privacy Policy

Effective Date: 02/10/2025

At Lumotel.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

When you visit Lumotel.com, we may collect the following types of information:

a. Personal Information

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party payment processors)
Any other information you provide when making a reservation, signing up for promotions, or contacting us

b. Non-Personal Information

IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and tracking technologies to enhance user experience

2. How We Use Your Information

We use the information collected to:

Process and confirm reservations
Provide customer support and respond to inquiries
Send booking confirmations, promotional offers, and updates (if opted in)
Improve website functionality and personalize user experience
Analyze website performance and trends
Comply with legal obligations and prevent fraudulent activities

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data, including:

Secure Socket Layer (SSL) encryption to protect sensitive transactions
Restricted access to personal data, only allowing authorized personnel to handle it
Regular security audits to prevent unauthorized access, loss, or misuse of data

4. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Service providers (e.g., payment processors, booking platforms, and customer support services) to fulfill reservations
Legal authorities if required by law or to protect our rights and property
Third-party marketing platforms (only if you consent to promotional emails or offers)

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Improve site performance and usability
Personalize content and offers
Analyze visitor behavior for website improvements

You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain website functionalities.

6. Your Rights & Choices

As a user, you have the right to:

Access and request a copy of your personal data
Correct inaccurate or incomplete information
Delete your data (subject to legal and business obligations)
Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails

To exercise your rights, contact us at [email protected]

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal information.

8. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page, and significant updates will be communicated via email or website notifications.