At Lumotel Store, we strive to provide the best shopping experience for our customers. If you need to cancel an order, please review our cancellation policy below.
Order Cancellation Before Shipment
- You may cancel your order within 12 hours of placing it for a full refund.
- To request a cancellation, please contact our customer support team at support@lumotel.com.
- If your order has already been processed or shipped, cancellation may not be possible. In this case, you may request a return after receiving your package.
Cancellation After Shipment
- Once an order has been shipped, it cannot be canceled. However, you may initiate a return following our Return Policy.
- Refusing delivery will be treated as a return, and any applicable return fees may be deducted from your refund.
Custom & Personalized Orders
- Orders for custom, personalized, or made-to-order items cannot be canceled or refunded once production has started. Please ensure all details are correct before placing your order.
Refunds for Canceled Orders
- Approved cancellations will be refunded to the original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.
- If your order was partially canceled due to stock issues, you will receive a full refund for the unavailable items.
Changes to Orders
- If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order is processed.
Contact Us
For any questions regarding order cancellations, feel free to reach out to our support team:
📧 Email: [email protected]
💬 Live Chat: Available on our website
We appreciate your understanding and support!
